We're Hereto Help
Our dedicated support team is available 24/7 to assist you with any questions or concerns about our platform.
Average response time: 4-6 hours
Contact Our Support Team
Email Support
Our primary support channel for all inquiries
What to include in your support email:
- 1Your account name and company
- 2Detailed description of the issue
- 3Screenshots or error messages (if applicable)
- 4Campaign ID or specific area of the platform
Need immediate assistance?
For urgent matters, you can also reach us through these channels:
Support Categories
We provide support across these categories - please mention the relevant category in your email to support@gsm360.ai
Platform Issues
Technical problems, bugs, or platform functionality
Account & Billing
Subscription questions, invoices, or account access
Campaign Setup
Help with creating or optimizing your campaigns
Reporting & Analytics
Questions about metrics, data, or reporting features
API Integration
Developer support for API implementation
General Inquiries
Other questions or feedback about our services
Frequently Asked Questions
Find quick answers to common questions about our platform and services
Don't see your question here? Contact our support team directly.
support@gsm360.ai